SciELO - Scientific Electronic Library Online

vol.13 número1Percepción Social de la Calidad del Agua y la Expansión Territorial de la Minería en Ollachea, Puno, Perú índice de autoresíndice de assuntospesquisa de artigos
Home Pagelista alfabética de periódicos  

Serviços Personalizados




  • Não possue artigos citadosCitado por SciELO

Links relacionados

  • Não possue artigos similaresSimilares em SciELO



versão impressa ISSN 2219-7168


GUINEZ-CABRERA, Nataly  e  MANSILLA-OBANDO, Katherine. Use of WhatsApp in health workers in the Chilean vaccination process against the COVID-19 pandemic. Comuni@cción [online]. 2022, vol.13, n.1, pp.5-15.  Epub 24-Mar-2022. ISSN 2219-7168.

As a result of the COVID-19 pandemic and confinement, the use of WhatsApp has increased. Health workers adopt this application to support their professional activities. However, it remains to be seen what influences the adoption and use of WhatsApp in these workers as a technological tool to support a vaccination process against COVID-19. Therefore, the objective of this study is to explore the dimensions of the WhatsApp adoption and use model in the Chilean mass vaccination process against the COVID-19 pandemic from the perspective of health workers. To achieve this purpose, a qualitative methodology was used with ten semi-structured interviews with different health workers (nurses, TENS and nutritionist). The results obtained were analyzed with the “Unified Theory of Acceptance and Use of Technology” (UTAUT), identifying the dimensions of performance expectation, effort expectation, social influence, and facilitating conditions; and a new dimension that is privacy and security. This document brings new knowledge to the methodological discussions, since it is the first study that uses UTAUT to interpret the use of WhatsApp in a mass vaccination process in times of the COVID-19 pandemic.

Palavras-chave : communication; COVID-19; pandemic; web 2.0 technologies; health workers; UTAUT; vaccines..

        · resumo em Espanhol     · texto em Espanhol     · Espanhol ( pdf )